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Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts

Sunday, March 29, 2009

"YOU” vs. “YOUR BEHAVIOR”...

Why my friends don’t understand me?
Why does everyone don’t like me?
Why I am not getting selected?
Why my product is not selling?


If you get failed in your relationships, in your professional life, or in your business, there is only theory that can bail you out.
The theory of"YOU” vs. “YOUR BEHAVIOR”!

One should understand that it is not "You", who is getting failed; it is "Your Behavior" that is the loser. One needs to understand that, it all about how the world perceives you. It is not about "You". It is all about how you look like, how your behavior is, how do you interact etc. Your friends don’t understand “You”, because the imagery that they have formed about you is not matching with the real “You”. “You” failed to present the right imagery to your friends, the inner “You”! One should not change its inner-self, because there is a risk of losing your own identity. Instead “You” need to change your communication strategy so that the world perceives you exactly in the same way “You” are!

Similarly, in marketing, it is not the product that’s got failed. It is your communication with your customers, it is your imagery in the minds of the consumers, and it is how you are perceived that’s got failed. The brand has failed to present its real qualities to the consumers. Customers form some perception about your product and use their instincts before buying a product. Thus, a brand needs to change its communication strategy and make sure; concerns of its target audience (only) are taken good care.

Hence, it’s not about “You”. It’s all about how the world sees “You”!

Monday, March 23, 2009

Why India needs a Nano ???

Suhel Seth rightly says, "From a marketing perspective, it has already gone into the lexicon of India's people and the fact that Tata called it a people's car is even more suggestive of the transfer of ownership of the brand from a company to its users: the people. How many brands can claim this? And how many brands have ever used this form of positioning? It is rare in times such as these to avoid paid advertising and yet launch a brand that has a lot riding on it. But then again, Nano is one car that needs no definition. It has been embraced as a vehicle of change but even more critically; as a vehicle of empowerment and it is here that the Tatas have provided that huge leap as it were."

Read More - "Why India needs a Nano?"

Sunday, March 22, 2009

A day before its launch... Tata Nano !!!

Just a day is left, when the most eagerly awaited car, Tata Nano would be launched. Tata Nano holds huge importance not just only for Indian consumers, but also for Tata Motors. Tata Nano has the heavy burden of expectations. Tata Motors expects Nano to turn their fortunes. When I was in Tata Motors, dealers used to ask me in every meeting, “When will Nano get launched?” Moreover, Indian consumers were waiting for this 1 lakh car. Nano brings dreams (of buying a car) of the lower class and middle class families into reality. Tata Nano is already been termed as “People’s car”!

Similar was the feeling among Indians, when Tata Indica was launched as the first indigenously made car.
Following are the similarities between Tata Nano’s launch and Tata Indica’s launch.

Read Here - The Economic Times

EMAMI.. Going Britannia’s way !!!


“Tin tin tin tin”… Remember this Britannia signature tune! Britannia used this signature tune successfully to link all its brands in a common thread. Now Emami is going Britannia’s way. Emami has planned to come with a sign-off tune for its brands in advertisements (April onwards).

Emami group of companies’ director Aditya V Agarwal said: "The Company has more than 25 brands under its umbrella, but all of them are not power brands. Since the brand equity of our lesser known brands was getting lost, the sign-off tune will help the smaller brands to ride on the huge acceptance and popularity of our power brands."

As per me, it’s a smart idea, but Emami shouldn’t expect any radical shifts in sales! It’s just a brand building exercise! Yes, the lesser known sub-brands of Emami will get a little push. But does Emami holds enough Brand equity that consumers will buy, just on its name? I have lot of doubts on this aspect.

A Rs 2,000 crore diversified group, Emami owns power brands like Boroplus, Navratna, Fair and Handsome, Sona Chandi Chyawanprash, Mentho Plus, Himani Fast Relief as well as the entire range of Zandu Pharmaceutical products.

Ref.- Economic Times

Tata's "T!ON"...

Tata is planning to enter the Pepsi and Coke's den. Tata Tea, has launched non-carbonated beverages as "T!ON". Due to the strong presence of Pepsi and Coke, the barriers to entry in this industry were really high. Tata's only, with their humongous distribution presence in India, can have dared to enter this monopolized market. Parle Agro (Frooti and Appy) is fighting the battle with the giants of the beverage industry, in India.

As per now, T!ON is under concept testing. The brand has been launched in a small way, only in Chennai region. The product has been launched in three flavors-Mango Rush, Peach Punch and Apple Buzz. If the consumer's reaction is positive, sooner the brand would be made available to every retail store, pan India.
Tata's can gain super-normal profits if they are able to establish their brand T!ON. The journey would be tough, and the toughest challenge would be the Positioning and Price. The 400 ml bottle has been competitively priced at Rs 22. I believe, its smart pricing. Because, consumers don't really differentiate between a 400ml. bottle and a 500 ml. bottle. Moreover, pricing of Pepsi's 600 ml. bottle is Rs. 20 itself. Thus the just negotiable difference is less.

But, positioning still holds the key to success. I guess, we have to wait for few more months to get our answers!

By the way, I am still confused how the brand "T!ON" would be pronounced!

Ref.- Economic Times

Saturday, March 7, 2009

High Retail Markups in Beverages...???

Some of our favorite refreshing beverages carry some of the heftiest retail markups.

Bottled water is wildly popular -- Americans spent $16 billion on the ubiquitous drink in 2007 -- and it's wildly overpriced, considering that 40 percent of bottled water is nothing but filtered tap water. In fact, for the price of a single bottle of "Evian" bottled water, you could pay for 1,000 gallons (3,785.4 liters) of municipal tap water. With bottled water, you're not paying for the H2O, but rather the packaging and the convenience.

Coffee is another culprit, especially if you buy it in a coffee shop. If you make coffee at home, it costs between 25 and 50 cents a cup, depending on the quality of your beans. That same cup will cost you well over $3 at "Starbucks" -- the same price that store might pay for an entire pound of beans wholesale. Interestingly, only about 25 cents of a $3.75 latte is profit for Starbucks. The rest pays for importing and roasting the beans, milk, the cup, labor and overhead costs.

But the biggest beverage markup of them all belongs to Wine in restaurants. The average retail markup on a bottle of wine in a restaurant is 300 percent. The best advice: Bring your own bottle and pay the $10 corking fee.


Read More : Howstuffworks

Thursday, March 5, 2009

Coke Ke Sath Dost Free...

Coke has come up with a new TVC "Coke ke sath dost free" with Gautam Gambhir. As per me, I really liked the idea as well as the advertisement. Its riveting and refreshing. Its refreshing especially after horrible series of ads, Coke recently had. Earlier ads (Hrithik and Diwali ads) were really boring and unattractive.

People are able to connect with such ads. Cricket season is starting in India with IPL and T20 Worldcup to follow. This ad with Gautam Gambhir and Cricket as background has a great potential to click with the customers. If these "Coke ke sath dost free" ads are extended with the same theme, I believe, it could really help in building strong relationship with the customers.

It seems Coke has tighten its belt to compete with Pepsi's "Youngistan" ads in this advertising space. Hope Coke doesn't falter again in brand building through such ads.

Coke has also roped in Aamir Khan back for a 2 years contract. I still love the Coke ads with Aamir Khan theme. Hope to see these two iconic brands back in action again.

Wednesday, March 4, 2009

Know your Customer...!!!

A disappointed salesman of Coca Cola returns from his Middle East assignment.
A friend asked, "Why weren't you successful with the Arabs?"

The salesman explained, "When I got posted in the Middle East, I was very confident that I would make a good sales pitch as Cola is virtually unknown there. But, I had a problem I didn't know to speak Arabic. So, I planned to convey the message through three posters...



First poster - A man lying in the hot desert sand...totally exhausted and fainting.
Second poster - man is drinking our Cola.
Third poster- Our man is now totally refreshed.

Then these posters were pasted all over the place"

"That should have worked," said the friend.

The salesman replied "I also didn't realize that Arabs go from right to left" !!!

Sunday, February 3, 2008

KFC -- "Kentucky Fried Cruelty"

As soon as you enter Forum Mall, our taste buds gets flooded with a yummy feeling. Reason? KFC !!! Many of my friends, love to eat at KFC. Those who love chicken dishes, prepared in american style, can't resist KFC.But PETA has started an advertisement campaign against KFC. They have come up with very interesting billboards, print ads, posters, leaflets, stickers to spread awareness to boycott KFC globally.
PETA says,"KFC suppliers cram birds into huge waste-filled factories, breed and drug them to grow so large that they can’t even walk, and often break their wings and legs. At slaughter, the birds’ throats are slit and they are dropped into tanks of scalding-hot water—often while they are still conscious."
They raised this issue in 2001 and soon when they found that KFC is coming up with false promises to improve,they went a step ahead by using advetisement campaign. Here are some interesting ads by PETA.





source : PETA

Monday, January 14, 2008

TATA NANO : A Threat ?

Nobel Prize winner and the Chairman of Intergovernmental Panel on Climate Change, Dr.R.K.Pachauri says that TATA NANO is giving him nightmares.Too many vehicles on road will increase emmisions,resulting in further environment instability.Other companies like Suzuki have raised the question that how would NANO fare on the parameters of safety and environment suitability.
Moreover,if Nano will be a success then it would be very easy for every one to buy a car.Nano will be the first car for lower income group.Middle and upper income groups will buy another car for their wives and their other adult family members.Thus imagine,indian roads filled up with so many cars.Already,the roads of India are not very wide,and later on,will result in huge traffic problems.Also,petrol costs are rising high and when so many cars will be there,demand for petrol will increase by leaps and bounds.That too,cars gave mileage of 20-25 km./lt. whereas a bike gives an average of 45-75 km./lt.

Again,our government could be a step ahead,by improving the infrastructure of metros and two-tier cities especially,to reduce future traffic problems.Government could also encourage people to ride more bicycles and bikes.They could also think upon other forms of fuels like bio-diesel to reduce India's dependency on petrol and OPEC countries.

About Me

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I am an ardent Blogger, an enthusiastic Marketer, a Chemical Engineer and above all, a profound Thinker. I work for, Sales & Marketing Solutions, at Dun & Bradstreet. I did my MBA, in Marketing, from Alliance Business School, Bangalore, India, and B.Tech, from Institute of Engineering and Technology, Kanpur, India. I have also been associated with Tata Motors, during my internship, handling the product Tata Sumo Grande. I have won many Marketing Competitions, pan India.

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